Shipping and Returns Policies

Privacy Notice

Be Enchanted is committed to protecting our customers and suppliers privacy and security. We are committed to complying with both the Privacy Act and the National Privacy Principles and we assure you that we will meet these obligations. Information from all users of this site is kept strictly confidential and only used for the conveying of information and catalogue order details for shipping. Be Enchanted respects the privacy of all its customers and does not resell or lend any information collected. The individual details you provide will not be made available to any third party.

Security Information Collected

The personal information collected and stored by us about you generally includes your name, address, contact details including phone, fax and e-mail as provided by you to us. We require this information to enable us to contact you as part of our day to day business dealings and correspondence if you have placed an order with us or requested further information or assistance with our products. For statistical purposes we collect information on web site activity such as the number of users who visit the web site, the pages viewed, what country of origin and operating systems users have used to access the site and when entering our web site from another web site, the address of that web site may be carried through the use of cookies. This information on its own does not identify an individual but it does provide us with statistics that we can use to analysis and improve our web site. We also maintain physical security procedures to manage and protect the use of storage of electronic data and paper records containing personal information. We will keep your information so that we can continue to provide the products and services you have requested from us. We will take all reasonable steps to destroy or permanently de-identify personal information when it is no longer required.

Shipping and Returns

Shipping of all orders is through Australia Post using registered mail unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods are in transit. Be Enchanted takes no responsibility for any loss or damages or any delay that occurs during Australia Post Shipping. Items shipped within Australia can be tracked by their registered post number. If there are any discrepancies in your order you must notify us within 7 days of receiving your order. No returns or exchange will be allowed after 7 days from the receipt of your order unless the items received are faulty. If an error has been made by Be Enchanted with regards to your order we will gladly pay for the return shipment. If you receive a faulty item we will also gladly replace the item at our expense. If you require urgent re-dispatch, it will be necessary for you to pay for the goods at the time the re-order is lodged which will then be credited or refunded to you once we receive the returned goods. Goods must be re-packaged carefully for the return and the package must include a letter identifying your invoice number, full contact information as well as why the goods are being returned. Please also include whether you require a credit, refund or a replacement so that the return can be processed accurately and promptly. Be Enchanted does not accept returns or give refunds for errors made by you when ordering or for change of mind.

International Shipping

International shipping may require legal documentation for export purposes. Be Enchanted notes it is your duty to acquire this information from your local shipping agent or customs agent. If for any reason expenses are incurred in relation to customs fees or taxes due to your order, the expense will become your responsibility. Goods being held, stored, or penalties incurred in processing international orders will be passed on to you, the buyer, before the order will be dispatched.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer. When you use one of our web sites, we may need to send you a temporary cookie that gives you a unique identification number. A different identification number may be sent each time you use our web site. Cookies do not identify individual users although they do identify a user’s browser type and your Internet Service Provider (ISP). You can configure your browser to accept cookies, reject cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies you may not be able to use our web site.

Links to Other Web Sites

Our web site may have links to other web sites outside of www.beenchanted.com.au. While these links are provided with our best intentions for your convenience, you should be aware that the information handling practices of these linked web sites might not be the same as ours.