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Privacy,
Shipping & Return Information
Privacy Notice
Be Enchanted is committed to protecting our
customers and suppliers
privacy and security. We are committed to complying with both the
Privacy
Act and the National Privacy Principles and we assure you that we
will meet
these obligations. Information from all users of this site is kept
strictly confidential
and only used for the conveying of information and catalogue order
details for
shipping. Be Enchanted respects the privacy of all its customers
and does not
resell or lend any information collected. The individual details
you provide will
not be made available to any third party.
Security Information Collected
The personal information collected and stored by
us about you generally
includes your name, address, contact details including phone, fax
and e-mail as
provided by you to us.
We require this information to enable us to
contact you as part of our day to day
business dealings and correspondence if you have placed an order
with us or
requested further information or assistance with our products.
For statistical purposes we collect information
on web site activity such as the
number of users who visit the web site, the pages viewed, what
country of origin
and operating systems users have used to access the site and when
entering
our web site from another web site, the address of that web site
may be carried
through the use of cookies. This information on its own does not
identify an individual
but it does provide us with statistics that we can use to analyses
and
improve our web site.
We also maintain physical security procedures to
manage and protect the use
of storage of electronic data and paper records containing personal
information.
We will keep you information so that we can
continue to provide the products
and services you have requested from us.
We will take all reasonable steps to destroy or
permanently de-identify personal
information when it is no longer required.
Shipping and Returns
Shipping of all orders is through Australia Post
using registered mail unless you
require shipping through your own courier. If you wish to use your
own courier
we cannot be help responsible for loss or damage once goods are in
transit.
Be Enchanted takes no responsibility for any lost
or damages or any delay
that occurs during Australia Post Shipping. Items shipped with
Australia can
be tracked by their registered post number.
If there are any discrepancies in your order you
must notify us within 7 days
of receiving your order. No returns or exchange will be allowed
after 7 days from
the receipt of your order unless the items received is faulty.
If an error has been made by Be Enchanted with
regards to your order we will
gladly pay for the return shipment. If you receive a faulty item we
will also gladly
replace the item at our expense. If you require urgent re-dispatch,
it will be
necessary for you to pay for the goods at the time the re-order is
lodged
which will then be credited or refunded to you once we receive the
returned goods.
Goods must be re-packaged carefully for the
return and the package must
include a letter identifying your invoice number, full contact
information as well
as why the goods are being returned. Please also include whether
you require a
credit, refund or a replacement so that the return can be
processed
accurately and promptly.
Be Enchanted does not accept returns or give
refunds for errors made by you
when ordering or for change of mind.
International Shipping
International shipping may require legal
documentation for export purposes.
Be Enchanted notes it is your duty to aquire this information from
your local
shipping agent or customs agent. If for any reason expenses are
incurred in
relation to customs fees or taxes due to your order, the expense
will become
a liability for you, the buyer. Goods being held, stored, or
penalties incurred
in processing international orders will be passed on to you the
buyer before
the order will be dispatched.
Cookies
A 'cookie' is a packet of information that allows
the server (the computer that
houses the web site) to identify and interact more effectively with
your computer.
When you use one of our web sites, we may need to
send you a temporary cookie
that gives you a unique identification number. A different
identification number may
be sent each time you use our web site. Cookies do not identify
individual users
although they do identify a user's browser type and you Internet
Service Provider (ISP).
You can configure your browser to accept cookies,
reject cookies, or notify you
when a cookie is sent. Please refer to your browser instructions or
help screens
to learn more about these functions. If you reject all cookies you
may not be
able to use our web site.
Links to Other Web Site
Our web site may have links to other web sites
outside of www.beenchanted.com.au.
While these links are provided with our best intentions for your
convenience,
you should be aware that the information handling practices of
these liked
web sites might not be the dame as ours.
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